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Privacy

1. Introduction

Welcome to floorinsulation.co.uk (the “Website”). We take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and store any personal information you provide, and your rights under UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Who We Are

This Website is owned and operated by https://floorinsulation.co.uk/

3. Data We Collect

We may collect the following:

  • Personal data you provide: e.g., name, email address, phone number, address when you fill forms or request a quote.

  • Automatically collected data: IP address, browser type, device info, pages visited, and browsing behaviour through analytics tools. This is all anonymous data.

4. How We Collect Your Data

  • Directly from you, such as via contact forms or enquiry submissions.

  • Automatically, using cookies and analytics services.

5. Legal Basis for Processing

We process your personal data on the following lawful bases:

  • Consent (e.g., when submitting a form or signing up for updates).

  • Contractual necessity, when processing is required to manage an enquiry or quote request.

  • Legitimate interests, such as improving our website experience, provided these interests do not override your data protection rights.

6. How We Use Your Data

We use your data to:

  • Respond to your enquiries or provide quotations.

  • Send relevant communications (e.g., updates or service information), only if you’ve given consent.

  • Analyse website usage to improve functionality and content.

7. Third-Party Sharing

We do not sell or share personal data with unrelated third parties. We may share data with:

  • Service providers (e.g., hosting providers, analytics platforms).

  • Legal and regulatory authorities, if required.

  • In such cases, we ensure appropriate safeguards are in place.

8. Cookies

We use cookies to enhance your browsing experience. Essential cookies are necessary for site functionality. Non-essential cookies (e.g., analytics) are used only with your consent, in line with the UK ePrivacy Directive and PECR requirements

9. Security and Data Retention

We store your data securely and retain personal information only as long as necessary:

  • Technical measures: encrypted storage, access controls, and secure servers.

  • Retention periods: e.g., enquiry form data may be kept for up to [e.g., 12 months], unless legal/regulatory requirements demand otherwise.

10. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Correct any inaccurate data.

  • Erase your data (“right to be forgotten”).

  • Restrict processing or object to certain uses.

  • Withdraw consent at any time.
    Contact us to exercise these rights.

11. International Transfers

If your data is transferred outside the UK or EEA, it will only be done under appropriate safeguards (e.g., adequate protections or Standard Contractual Clauses).

12. Links to Other Websites

Our site may contain links to third-party websites. This policy does not apply to them; we recommend reviewing their privacy statements directly.

13. Changes to This Policy

We may update this Policy when necessary (e.g., changes in laws or practices). The updated version will be posted on the Website with the effective date. Continued use indicates acceptance of any changes.